FAQ

 

The Brittany Christina Experience

5-Step Process

Discovery Session | Consultation | Fitting 1 | Fitting 2 | Final Pick-Up

1. Discovery Session

 

Clients interested in receiving a custom experience should book their FREE Discovery Session. During this time, a team member will go over the request provided by the client to get a deeper understanding of the client’s wants and needs, as well as going over the custom process. Discovery Sessions will be no longer than 30 minutes and will occur over the phone.

2. Consultation

 

After the client has completed their discovery session, a recap email will be sent detailing next steps with instructions to book their consultation if they wish to move forward. A consultation fee of $200.00 is payable at the time of your booking. This fee will be deducted from your final invoice should you decide to proceed with your gown. Please be advised that this fee is non-refundable once a consultation has taken place. For a timeline of when to book your consultation, please refer to the below:

Cocktail/Casual - Book at least 4 weeks in advance

Prom/Formal - Book at least 6 weeks in advance

Bride/Bridal Party - Book 4-6 months in advance

During the consultations, the clients will work 1-1 with the designer to create her dream dress. Clients will review samples of fabric swatches, gather inspo from various sources, and try-on similar dresses (if available). The client will then approve a preliminary sketch created by the designer and measurements will be taken.

All consultations will be 1hr 30 minutes and will take place in Prince George’s County, Maryland (address will be given prior to booking). We strongly encourage an in-person consultation. Please reach out to hello@brittanychristinacollection.com if you need to make arrangements for a virtual appointment.

Please be aware that if you choose to cancel your 1st consultation, you must give us a minimum of 48 hours notice, or you will forfeit your consultation fee. If a client requests a rush custom order to be completed and delivered in 1 week or less, there will be an additional fee of $100.00 USD added to the initial cost of the order.

Payments

Once the client says “Yes to the sketch”, an invoice will be emailed to you within 2 working days. We require a 60% deposit of the total invoice prior to beginning the construction of your made to order gown. Invoices are valid for 10 days. We require a decision within this timeframe as fabrics need to be purchased and we need to ensure we meet your deadlines. Final invoice for balance payment will be sent out immediately after your 1 fitting and must be paid before your final appointment.

3. 1st Fitting

 

The chosen style will be made in your standard size in muslin fabric and ready for you to try on. The focus of this appointment is fit. Adjustments will be made to fit your body perfectly.

If client decides to change any part of the garment (to a design other than what was originally agreed upon) after a wearable sample has been produced, each design alteration will be an additional fee (Ex. A-Line Dress Mermaid Style, Sweetheart Neckline V-Neckline, Long Sleeves Short Sleeves, etc.). No exceptions.

4. 2nd Fitting

 

Client will try on their gown in the final fabric chosen. At the time of this fitting hem level will be done- you must bring the shoes you will be wearing on the day to ensure correct hem length. As well as the hem length any other small adjustments will be made such as strap length.

5. Final Pick-Up

 

Now that your dress is complete you are welcome to try the dress on for a final look. Designer will provide style suggestions. Your dress will be packed up and ready for you to take home.