FAQ

Discovery Sessions

Where do I start if I want to inquire about having a custom dress made?

Clients interested in receiving a custom experience should book their FREE Discovery Session. 

Where will the discovery session be held?

Discovery Sessions will be no longer than 30 minutes and will occur over the phone. A member of our team will call you using the number provided.

What should I do to prepare?

To best prepare for your session, be sure to provide as many details as you can about your vision, as well as inspiration photos prior to your call.

During this time, a design consultant will go over the request provided by the client to get a deeper understanding of the client’s wants and needs, as well as going over the custom process.

Consultations


What's the next step after I complete the Discovery Session?

After the client has completed their discovery session, a recap email will be sent detailing next steps with instructions to book their consultation if they wish to move forward.

Is there a cost for the consultation?

Yes. A consultation fee of $150.00 is payable at the time of your booking. This fee will be deducted from your final invoice should you decide to proceed with your gown.

Please be advised that this fee is non-refundable once a consultation has taken place.

How far in advance of my event should I book the consultation?

For a timeline of when to book your consultation, please refer to the below:

Cocktail/Casual - Book at least 4 weeks in advance

Prom/Formal - Book at least 6 weeks in advance

Bride/Bridal Party - Book 4-6 months in advance

What happens during a consultation?

During the consultations, the clients will work 1-1 with the designer to create her dream dress. Clients will review samples of fabric swatches, gather inspo from various sources, and try-on similar dresses (if available). The client will then approve a preliminary sketch created by the designer and measurements will be taken.

Where will the consultations occur?

All in-person consultations will be a maximum of an 1hr 30 minutes and will take place in Prince George’s County, Maryland (address will be given prior to booking). 

Do you offer virtual consultations?

Yes. Links to virtual consultations will be provided after consultation is booked. Clients will also receive a measurement form to be completed prior to your consultation. For virtual appointments we encourage client to have measurement professionally taken and can provide resources upon request. 

How do I cancel my consultation?

Please be aware that if you choose to cancel your 1st consultation, you must give us a minimum of 48 hours notice, or you will forfeit your consultation fee. You may reschedule at any time at no additional cost.

Do you accept rush orders?

If a client requests a rush custom order to be completed and delivered in 1 week or less, there will be an additional fee of $100.00 USD added to the initial cost of the order.

Payments

Do I have to pay for my dress upfront?

No. Once the client says “Yes to the sketch”, an invoice will be emailed to you within 2 working days. We require a 60% deposit of the total invoice prior to beginning the construction of your made to order gown. Invoices are valid for 10 days.

We require a decision within this timeframe as fabrics need to be purchased and we need to ensure we meet your deadlines. Final invoice for balance payment will be sent out immediately after your 1 fitting and must be paid before your final appointment.

 

Collection Pieces

I saw a dress on the site that I like, how do I purchase?

All collection pieces are made to order to your measurements. Simply add the item to your cart to checkout. A representative will be in touch shortly after to provide a form for you to submit measurements. We strongly recommend that you go to a professional tailor for the most accurate measurements. 

Can I customize any collection pieces?

Yes. To inquire about custom pieces please book a discovery session prior to your purchase. 

What's included with my gown purchase?

All gowns, whether custom or made-to-order will include free shipping, a garment bag, and a velvet hanger. 


Measurements

How should I provide measurements?

We request to have all measurements by the conclusion of the 1st consultation. There are 3 ways to provide measurements to our team:

1. For local DMV residents: Schedule an in-person consultation with our team and we will take the measurements required. 

2. For virtual clients: We will send a measurement form and strongly encourage you to visit a professional tailor or seamstress to take the measurements for you. 

I am planning to lose or gain weight, what should I do?

We suggest ordering a gown when you have achieved your goal weight as we can only design based on your current measurements. We will not assume responsibility of a dress not fitting because incorrect or "future" measurements were provided. 

Will my gown fit perfectly since I'm providing my measurements?

Our goal is to create a gown that is a perfect fit! We therefore pay very close attention to details and fabric choices for your designs. Please note that while we are committed to designing the perfect garment, without a fitting you will likely need alterations. 

We encourage all local DMV residents to schedule fittings for their gowns to ensure best fit. For virtual clients, please order your garment far in advance to allow time for alterations as needed. Our gowns can be easily altered by an experienced tailor or seamstress in your region. 

Brittany Christina Collection does not pay for or assume responsibility for alterations that may be needed as this is a separate cost from your gown purchase. 

Do you offer alteration services?

Existing clients may receive complimentary alteration services for basic alterations on gowns created by the Brittany Christina Collection only

If client decides to change any part of the garment (to a design other than what was originally agreed upon) after a wearable sample has been produced, each design alteration will be an additional fee (Ex. A-Line Dress → Mermaid Style, Sweetheart Neckline → V-Neckline, Long Sleeves → Short Sleeves, etc.). No exceptions.

Clients looking to receive alterations on garments not produced by the Brittany Christina Collection will be reviewed on a case by base basis. 

To be eligible for alteration services you must be able to do an in-person fitting. No exceptions. 

Shipping and Return Policy

What is your return policy for made-to-order and custom gowns?

All made-to-order and custom gowns are designed just for you! Therefore, we are unable to accept returns. Should you have an issue or concern, please reach out to us at hello@brittanychristinacollection.com within 5 days of receiving your order.

Is shipping included?

Yes. All made-to-order and custom gowns are eligible for free domestic shipping in the US. Shipping may vary based on location, but usually takes anywhere between 3-7 days after your notification has been received. You will be able to track your order. 

Please note that we do not ship to P.O. boxes. 

Do you ship internationally?

Yes. International orders may incur additional shipping and processing fees. 

 

If we were not able to address your question above please reach out us at hello@brittanychristinacollection.com and a representative will respond within 48 hours.