ORDERS & PRODUCTS
What’s included with my pillow purchase?
What’s included with my pillow purchase?
All pillows are sold as covers only, unless you choose to add an insert at checkout. Inserts are available separately or as part of select bundles.
Do you offer bundles or sets?
Do you offer bundles or sets?
Yes! We offer curated pillow bundles designed to take the guesswork out of styling. Bundles are limited and change seasonally—click here to shop bundles.
Discounts automatically added at checkout
- Buy Any 2 Pillow Covers, Save 5%
- Buy Any 3 Pillow Covers, Save 10%
- Buy Any 4+ Pillow Covers, Save 15%
Will these pillows work with my existing decor?
Will these pillows work with my existing decor?
Absolutely. Our pieces are designed with timeless textures and tones to complement a variety of styles—from modern minimal to warm, layered spaces.
SHIPPING & DELIVERY
Where do you ship?
Where do you ship?
We currently ship within the U.S.
International shipping is coming soon—join the list to be the first to know.
How long will it take to receive my order?
How long will it take to receive my order?
Orders are processed within 3–5 business days, then shipped.
Delivery typically takes 3–7 business days once your order is on the way.
What's the difference between processing and shipping?
What's the difference between processing and shipping?
Processing is the time it takes us to prepare your order. Shipping is the time it takes your package to arrive after it leaves us.
Can I update my shipping address after placing an order?
Can I update my shipping address after placing an order?
We process orders quickly, so changes are not guaranteed. Please contact us immediately if you need to update your address.
Do you offer shipping protection?
Do you offer shipping protection?
Yes—Shipping Protection is available at checkout and is recommended for full coverage in case of lost, stolen, or damaged packages.
What if my package says delivered but I can’t find it?
What if my package says delivered but I can’t find it?
Once a package is marked as delivered, it is considered complete by the carrier.
We recommend:
- Checking with neighbors or your building management
- Verifying your shipping address
- Contacting the carrier directly
While not guaranteed, we may offer a one-time courtesy replacement at our discretion.
RETURNS & EXCHANGES
What's your return policy?
What's your return policy?
Due to the custom nature of our products, we offerstore credit onlyon eligible returns. Please review ourReturns & Exchanges Policybefore placing your order.
Do you offer exchanges?
Do you offer exchanges?
We do not offer standard exchanges, but if there is an issue with your order, please contact us and we’ll review on a case-by-case basis.
What if my item arrives damaged?
What if my item arrives damaged?
Please contact us within 3 days of delivery with photos of the item and packaging. We’ll make it right.
What if I receive the wrong item?
What if I receive the wrong item?
If we made a mistake, we’ll fix it. Contact us within 3 days of delivery so we can resolve it quickly.
CARE & STYLING
How do I care for my pillow covers?
How do I care for my pillow covers?
Most of our covers are dry clean only to preserve texture and color. Spot cleaning is recommended for everyday care.
Do you offer design help or styling advice?
Do you offer design help or styling advice?
Yes! Follow us on Instagram @brittanychristinahome for styling tips, moodboards, and behind-the-scenes styling sessions. You can also DM us—we love to help!
💬 STILL NEED HELP?
We’re here for you. Email us at contact@brittanychristina.com and we’ll get back to you within 1–2 business days.
